Return Policy

Shipping and Returns

Start Return Process

To begin the return process please complete a New call-to-action . Once return eligibility has been determined, customer will be contacted with RMA number and shipping instructions. RMA numbers are valid for 14 days from the date of issuance. Products returned without valid RMA number will not be accepted for return.

Proof of Warranty Coverage

Customer must provide proof that the product is covered under warranty. This can be confirmed by the product’s serial number or with proof of purchase in the form of an invoice. If required, please include the proof of purchase invoice with your return. Warranty coverage is effective at point of purchase and varies by product line. Specific warranty duration is outlined in the owner’s manual that accompanies each unit.

Shipping Returns

Please use caution when shipping returns as damages to product resulting from improper packaging will not be accepted. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

All returns must be shipped to:

Enconnex LLC

Attn: Returns Department
4670 Aircenter Cir.
Reno, NV 89502


Monday to Friday: 8am – 4pm PST
Saturday to Sunday: Closed

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