FAQ – Frequently Asked Questions

Frequently Asked Questions

Your Questions Answered


Product descriptions are located on the product page under the price. If you need additional information, you can download the product datasheet or technical drawing linked in the respective tab. For further assistance, please contact customer support via [email protected] or live chat.


You can cancel your order by contacting Customer Service by calling +1 (833) 825-5329 or emailing [email protected].

You will receive an order confirmation in your email. 


Depending on your location and shipping method required, in-stock products may be delivered within five to seven business days from the time you place your order. 

If you are located outside of the United States, please call us at +1 (833) 825-5329 for a delivery estimate.


To edit your payment method please contact Customer Service by calling +1 (833) 825-5329 or emailing [email protected]. Please have your account information and order number ready for modification.


Products may be returned if damaged or defective. Enconnex does not accept product returns that are not under warranty. For complete return instructions visit https://www.enconnex.com/return-policy


We try to keep all information on the website accurate and updated. But like you, we are only human and sometimes make mistakes. If you have found an error on the website, please let us know by sending an email to [email protected]. We will correct the issue right away!