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Products

Where do I find product details?

Product descriptions are located on the product page under the price. If you need additional information you can download the product datasheet or technical drawing linked in the respective tab. For further assistance please contact customer support via [email protected] or live chat.


Orders

How do I track my order?

Log in to your account and click on "My Orders" in the left menu. All orders are displayed with the status and shipping information. For additional help, please contact Customer Service by calling + 1 (510) 651-2205 or emailing [email protected]

How do I edit or cancel my order?

You can cancel your order by contacting Customer Service by calling + 1 (510) 651-2205 or emailing [email protected]

How do I know if Enconnex has received my order?

You will receive and order confirmation to your email. You can also check the status on your Account Dashboard under the "My Orders" tab.


Shipping

Shipping Rates

We offer flat-rate shipping throughout the United States with delivery in three to five business days. We also stock many products in our global logistics facilities. In-stock products may be delivered within five to seven business days from the time you place your order.

International Shipping

If you are located outside of the United States, please call us [link to customer service phone number] for a delivery estimate.


Payments

Add or edit payment methods

To edit your payment method please contact Customer Service by calling + 1 (510) 651-2205 or emailing [email protected] Please have your account information and order number ready for modification.


Account

Change username or password

To change your username or password, log in to your account and click on "Account Information" in the left menu. You are able to update your name, change your email, and change your password. For additional help, please contact Customer Service by calling + 1 (510) 651-2205 or emailing [email protected]

Update login

To change your login information, log in to your account and click on "Account Information" in the left menu. You are able to update your name, change your email, and change your password. For additional help, please contact Customer Service by calling + 1 (510) 651-2205 or emailing [email protected]


Returns

Return or exchange items

Products may be returned if damaged or defective. Enconnex does not accept product returns that are not under warranty. For complete return instructions visit https://www.enconnex.com/return-policy


Website

I found an error on the website. What should I do?

We try to keep all information on the website accurate and updated. But like you, we are only human and sometimes make mistakes. If you have found an error on the website, please let us know by sending an email to [email protected] We will correct the issue right away!


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